Where do you ship?
We currently ship only within the USA (we unfortunately aren’t able to ship to Alaska or Hawaii at the moment). Stay tuned as we continue to expand! If you’d like to be notified when we’ll begin shipping to your country, email us at [email protected]
What are your shipping options?
We currently ship standard and ground shipping with UPS and USPS.
Do you offer expedited shipping?
We don’t currently offer expedited shipping. If you’d like to check the status of your order please email us at [email protected]
When will my order arrive?
After placing your order, it takes up to 3 – 7 business days to receive your shipment. The holiday seasons might cause possible delays. You should receive your tracking number as soon as the order processes. It typically takes 24 hours for the tracking number to update with the estimated arrival date.
I need to make some changes to my order.
If you’d like to make any changes to your order such as your shipping address, send us an email at [email protected] as soon as you can! We’ll try our best to edit your order before it ships out.
Can I edit or cancel an order after it’s placed?
There’s only a short period of time for us to edit or cancel your order so please e-mail us as soon as possible at [email protected] We’ll do our best to help you out.
How do I track my order?
You’ll receive a shipping confirmation with your tracking number as soon as your order ships out. Give that tracking number 24 hours to update once you receive it, and then you can follow your order on it’s journey to you.
Can I place a custom order?
Apart from the options you currently see available on our website, we’re currently not able to support customized cases. This is something we may consider supporting in the near future!
I just want to order a single packet of immi.
Unfortunately, it’s not currently economical for us to support single packet orders. We will be entering retail at a later time where it will be possible to purchase single packet orders then.
Help, my package is lost, stolen, or damaged!
If you believe your package is lost, stolen, or damaged, we’re here to help you out.
Please e-mail us at [email protected] with information about your order. If your package was damaged, please include a photo of your damaged product. We review each case carefully and will do our best to help you in any way possible!
Do you have samples?
We aren’t able to send out any samples at the moment. But we’ve poured our hearts into building immi and we’ve received amazing feedback on our ramen from the community. Give immi a chance and let us know what you think!
Do you have a refund policy?
We’re proud to offer our “100% Happiness Guarantee” so you can decide for yourself if immi is worth it. If you’re not happy with your immi, shoot us an e-mail at [email protected] to request a refund (including shipping, if applicable). We can only offer refunds within 30 days of your purchase for your first try of a flavor, and our refunds are limited to one pack per person.
Is there a minimum timeline commitment for a subscription?
No – You can cancel your subscription at any time. But we’d be really sad.
How do I cancel my subscription?
In order to cancel your subscription, you will first need to log in to your account. Click the Manage Subscriptions link, then next to each of the products you are subscribed to is a Cancel button. You can use this if you would like to no longer receive this subscription product.
How do I update subscription billing information?
To edit your subscription billing information, you will first need to log into your account. Click the Manage Subscriptions link, and then click on the Address & Payment tab. On that tab, you’ll be able to update your saved card and billing address.
How do I update my subscription shipping address?
To edit your subscription billing information, you will first need to log into your account. Click the Manage Subscriptions link, and then click on the Address & Payment tab. On that tab, you’ll be able to update your shipping address.
Can I add or change the products in my subscription?
To add or change the products in your subscription, you will first need to log into your account. Click the Manage Subscriptions link. There, you will be able to add or change products in your subscription.
How is it possible to have ramen without carbs?
We’ve spent two years in the kitchen with chefs and nutritionists to re-imagine instant ramen without the carbs. We went through over two hundred attempts to find our delicious low-carb recipe that’s packed with enough protein and fiber to keep you nourished and satisfied.
What are net carbs?
Net carbs = total carbs – fiber. Each serving of immi ramen has 5-6g of net carbs. Not all carbs are the same. Specifically, the fiber in immi ramen is great for your digestive health and doesn’t raise your blood sugar.
Is immi worth the price?
We think so! We’ve spent years sourcing high quality, nutritious ingredients so you can enrich your health and satisfy your ramen cravings. If you’re still hesitant, we’re proud to offer our “100% Happiness Guarantee” so you can decide for yourself if immi is worth it. If you’re not happy with your immi, shoot us an e-mail at [email protected] to request a refund (including shipping, if applicable). We can only offer refunds within 30 days of your purchase for your first try of a flavor, and our refunds are limited to one pack per person.
Is immi keto-friendly?
Yes. immi is a keto friendly product with just 5-6g of net carbs per serving. We intentionally designed our ramen for low-carb and keto lifestyles. Most people can consume three meals of immi ramen per day while still abiding by most low-carb and keto needs.
How long does immi last?
Our ramen will last up to 9 months when stored at room temperature without the need for refrigeration or freezing.
Will a serving of immi keep me full?
A serving of immi ramen is equivalent to a bowl full of ramen noodles and soup, around 12 ounces. Because our ramen is packed with a whopping 21-22g of protein and 18-19g of fiber, you’ll find that immi ramen will often leave you feeling happily full for hours.
What exactly are natural flavors?
The natural flavors used in our recipes only come from things found in nature, like spices, fruits, and plants. Our natural flavors are non-GMO and don’t contain any artificial colors or preservatives.
Is immi ramen vegan-friendly?
immi ramen is a vegan friendly option and all of our ingredients are plant-based. We plan on getting our noodles vegan certified in the future.
Is immi ramen gluten or grain free?
immi is currently not gluten-free nor grain-free. We use non-GMO vital wheat gluten to help maintain that familiar chewy noodle texture that people know and love. We may consider a gluten or grain-free version in the future!
Are there any allergens?
Black Garlic “Chicken” allergens: Wheat, Soy, Tree Nuts (Coconut).
Spicy “Beef” allergens: Wheat.
Tom Yum “Shrimp” allergens: Wheat, Tree Nuts (Coconut).
Please note that our products are produced in a facility that also processes peanuts, soy, and sesame.