What is immi? immi is a high-protein, plant-based instant ramen. I’m Kevin Lee, and I started it with my co-founder Kevin Chanthasiriphan because we love ramen and grew up around noodles in our families’ markets in Taiwan and Thailand. We also watched our families deal with health issues from poor diets, and wanted a bowl we could feel good eating. As of 2026, each serving has 28g of protein, 12g of fiber and 17g net carbs, and it’s 100% plant-based. Our flavors as of 2026 are Black Garlic “Chicken”, Spicy “Beef”, Tom Yum “Shrimp”, Spicy Red Miso and Creamy “Chicken”. It isn’t gluten-free (we use wheat gluten for the chew). You can order on our shop or find us in select stores, usually in the Asian food aisle. Btw, we’re not the immigration “immi” site, just ramen. 🛍 ORDER Can I make changes to my order after I place it? We can help with changes or cancellations within an hour of placing your order. After that, your order is likely already on its way. Get help here: https://immi.customerdesk.io/ How do I track my order? You’ll get a shipping confirmation email with a tracking number once your order ships. Please give it 24 hours to update. You can also track it anytime using the “Track My Shipment” link at the bottom of our website. Can I order just one packet of immi? At the moment, we don’t ship single packets but you can find us in select stores! Visit our Store Locations page to find immi near you. What if my package is lost, stolen, or damaged? We’ve got your back. Please reach out to us via our help link at https://immi.customerdesk.io/ with your order info and a photo (if damaged), and we’ll make it right. Do you offer refunds? Absolutely! We stand by our “100% Happiness Guarantee.” If you’re not satisfied with your immi experience, just email us within 30 days of your purchase and tell us what didn’t work for you and we’re here to listen. Refunds are limited to your first order, up to the value of a 12-pack (or $78), and are limited to one refund per person. 💡 Pro tip: If it’s your first time trying immi, we recommend starting with no more than 12 packs to be eligible for a full refund under our guarantee. What payment methods do you accept? We accept Credit Cards, Shop Pay, Google Pay, Apple Pay, FB Pay, PayPal, and Amazon Pay. 🍜 PRODUCTS How is immi low-carb? We reimagined ramen with chefs and nutritionists after 200+ attempts! immi ramen has 17g of net carbs, 28g of protein, and 12g of fiber per serving. Is immi ramen lower carb-friendly? Yes! It’s designed for lower-carb lifestyles. How long does immi last? Up to 12 months stored at room temperature. Will it keep me full? Definitely. One serving is a hearty 12 oz bowl that’ll leave you satisfied for hours. Are the natural flavors really natural? Yes! We only use non-GMO, plant-based ingredients, no artificial colors or preservatives. Is immi vegan? Yup, 100% plant-based and vegan-friendly! Is it gluten-free or grain-free? Not yet. immi contains non-GMO vital wheat gluten for that chewy texture. We’re exploring gluten-free options in the future. What allergens should I be aware of? All our ramen contains Wheat and Shiitake Mushroom. Most of our lineup (except Spicy Beef) also includes Soy and Coconut. Note: Black Garlic Chicken is our only flavor that contains Sesame. 👨⚕️ Safety First: We produce in a facility that handles Peanuts, Soy, and Sesame. If your allergy is severe, please consult your doctor before diving in! immi brand questions What is immi ramen? It’s our high-protein, plant-based take on instant ramen. Each serving has 28g of protein, 12g of fiber and 17g net carbs. We worked with chefs and nutritionists for 200+ attempts to get the noodle right. It’s vegan-friendly, but not gluten-free. Where can I buy immi? On our shop at shop.immieats.com, and in select stores (look in the Asian food aisle). Our store locator lets you search by city or zip. As of 2026, we ship to all 50 U.S. states, plus Canada, the UK and the EU through OpenBorder. Is immi the same as “immi” the immigration account? No. We’re immi the ramen company at immieats.com. If you’re looking for Australia’s visa portal, that’s ImmiAccount on the Australian government’s site, and we’re not connected to it. How is immi different from regular instant ramen? On our homepage comparison, typical instant ramen shows 34 to 40g net carbs and 6 to 7g protein per serving. As of 2026, immi has 28g protein, 12g fiber and 17g net carbs, and it’s 100% plant-based. It’s still ramen though: about 1,200mg sodium per pack (2026 packaging), so use less of the packet if you’re watching it. What flavors does immi come in? Black Garlic “Chicken”, Spicy “Beef”, Tom Yum “Shrimp”, Spicy Red Miso and Creamy “Chicken”. There are variety packs if you don’t want to pick. The “chicken”, “beef” and “shrimp” are flavor names; everything is plant-based. 💛 SLURP SOCIETY MEMBERSHIP What’s the Slurp Society? It’s our exclusive membership program! For $50/year (auto-renewal), you get: 25% off everything $20 store credit on signup Early access to new products Exclusive deals and promos How do I join? Just add the Slurp Society Membership to your cart and check out. Then, create or log into your account. Do I need an account to access my benefits? Yes, you’ll need to sign in to unlock your perks. Can I cancel anytime? Absolutely! Cancel via your member portal. Your perks will stay active until the end of your billing cycle. (Membership fees are non-refundable.) Need a hand? If you run into any issues or need further assistance, please reach out to us through our help portal: https://immi.customerdesk.io/ Can I use other discount codes with my membership? We’ve made it easy for you! That 25% discount kicks in automatically. Just a heads up! It doesn’t stack with other promos, so you’re already getting our best deal! 🙌 Does my store credit expire? Yes, it expires 365 days after it’s added to your account. My benefits aren’t working. Why? You have to sign in to your account to access your Slurp Society membership benefits. Still not working? Please reach out to us through our help portal: https://immi.customerdesk.io/ 🔁 SUBSCRIPTION Is there a minimum commitment? Nope! You can cancel, pause or skip anytime. How do I manage my subscription? Log into your account. If you didn’t create one at checkout, just sign up using the same email and it’ll link automatically. Cancel: Go to Manage Subscriptions → Cancel Update billing info: Go to Edit Payment Method Change shipping address: Go to Edit Info Add/change products: Go to Edit Products Need a hand? If you run into any issues or need further assistance, please reach out to us through our help portal: https://immi.customerdesk.io/ 📦 SHIPPING Where do you ship? We ship to all 50 U.S. states, and it’s free for orders over $60 (excluding Hawaii and Alaska). We also ship internationally to Canada, the UK, and the EU via OpenBorder. More countries coming soon! What are your shipping options? Standard & Ground Shipping (via DHL) Expedited Shipping (U.S. only): Faster: 3–5 business days Fastest: 2–3 business days International: OpenBorder When will my order arrive? U.S. orders: Arrive in 3–7 business days International: Timing varies by country You’ll receive a tracking number via email once your order ships.